Last month, one of our key suppliers couldn't deal with a sudden spike in demand, and we started to run out of key components for three major shipments. Within days, we began to fall behind on our delivery schedule, and two clients noticed the delay. During a call with the operations director, I decided to point out the real cause of the problem instead of blaming the courier. We then had to figure out a temporary solution — splitting the order between two smaller suppliers. It took a full week to find out exactly how much stock each warehouse had left. When I came across an old contact from a previous company, I realised she could help us make up for the lost time by offering a faster route through a different border. It wasn't a perfect fix, but it worked.